hb22 Privacy Policy — How We Handle Your Data
Your privacy matters to hb22. This policy explains what personal data we collect when you use the hb22 platform, why we collect it, how we use it, and the rights you have over your own information.
Introduction
hb22 ("hb22", "we", "us", "our") operates the online casino and sports betting platform available at hb22.ws. We are committed to protecting the personal data of everyone who uses our platform. This Privacy Policy describes our practices regarding the collection, storage, use, disclosure, and protection of your personal information when you access or use any part of the hb22 platform, including the website, account services, payment processing, customer support, and promotional communications.
By registering an account or using the hb22 platform in any way, you consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree with this policy, you should not use the hb22 platform. We encourage you to read this policy carefully and contact us at [email protected] if you have any questions about how we handle your data.
What Data We Collect
hb22 collects the following categories of personal data depending on how you interact with the platform:
Identity Data
Full name, date of birth, national ID number, and age verification documents.
Contact Data
Mobile number, email address, and registered residential address.
Financial Data
bKash, Nagad, Rocket wallet numbers; transaction records; deposit and withdrawal history.
Device Data
Device model, OS version, browser type, screen resolution, and mobile network operator.
Usage Data
Pages visited, session duration, clicks, IP address, and login timestamps.
Gaming Data
Games played, wagers placed, results, bonus usage, and responsible gaming tool activations.
How We Collect Your Data
hb22 collects personal data through a number of methods. Understanding how your data reaches us helps you make informed decisions about using the platform:
- Directly from you during account registration, KYC verification, deposit and withdrawal requests, customer support interactions, and when you update your account profile.
- Automatically when you use the platform, through server logs, session tracking, and cookies that record your interactions with the hb22 website and games.
- From payment service providers (bKash, Nagad, Rocket, Visa, Mastercard) when a deposit or withdrawal transaction is initiated, to confirm payment status and source.
- From third-party identity verification services when you submit KYC documentation, in order to confirm your identity and age.
- From fraud detection and anti-money-laundering systems that monitor transaction patterns to protect both hb22 and its players from financial crime.
How We Use Your Data
hb22 uses personal data only for the purposes described in this policy. We do not sell your personal data to third parties. The primary purposes for which we process your data are:
Account Management
To create and maintain your hb22 account, verify your identity and age, process your deposits and withdrawals, and provide access to the games and betting markets available on the platform.
Legal and Regulatory Compliance
To comply with applicable anti-money-laundering obligations, age verification requirements, responsible gaming obligations, fraud prevention duties, and any other legal or regulatory requirements that apply to the operation of the hb22 platform.
Platform Improvement
To analyse how players use the hb22 platform so that we can improve site performance, game selection, payment processing speed, and the overall user experience for Bangladesh players. This analysis is conducted on aggregated or anonymised data where possible.
Customer Support
To respond to your queries, resolve disputes, process complaints, and provide assistance with account issues, payment problems, or technical difficulties. Support communications may be logged for quality assurance and training purposes.
Marketing and Promotions
To send you promotional communications about bonuses, offers, and new games available on hb22, where you have not opted out of marketing communications. You may withdraw consent for marketing at any time by contacting [email protected] or updating your account communication preferences.
Legal Basis for Processing
hb22 processes your personal data on one or more of the following legal bases, depending on the specific purpose of each processing activity:
- Contractual necessity — processing required to fulfil our obligations to you under the account agreement, including delivering games, processing payments, and providing customer support.
- Legal obligation — processing required to comply with anti-money-laundering laws, age verification requirements, tax reporting obligations, and other mandatory legal duties.
- Legitimate interests — processing for fraud detection, platform security, service improvement, and responsible gaming monitoring, where these interests are not overridden by your rights.
- Consent — where you have given explicit consent to receive marketing communications or to the use of non-essential cookies. Consent can be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.
Sharing Your Data
hb22 does not sell your personal data. We do not share your data with third parties for their own marketing purposes. We share data only in the circumstances described below and only to the extent necessary for each purpose:
Personal data may be shared with the following categories of recipients, each subject to contractual obligations of confidentiality and data protection:
- Payment service providers (bKash, Nagad, Rocket, Visa, Mastercard) — to process deposits and withdrawals and to verify payment source and ownership. Only the minimum data necessary to complete the transaction is shared.
- Identity verification providers — to verify your identity, age, and address as part of our KYC obligations. These providers process your data under strict contractual data protection terms.
- Game software providers (Pragmatic Play, Evolution Gaming, Jili, Spribe, and others) — to the extent necessary to deliver games and record outcomes. Game providers receive session and game data; they do not receive your full identity or financial records.
- Legal and regulatory authorities — where hb22 is required by law, court order, or regulatory direction to disclose information. hb22 will only disclose the minimum data required to comply with such requests.
All third parties with whom hb22 shares personal data are required to handle that data in accordance with applicable data protection standards. hb22 does not authorise third parties to use your data for their own commercial purposes beyond the scope of the services they provide to hb22.
Cookies and Tracking Technologies
hb22 uses cookies and similar tracking technologies to operate the platform, maintain your logged-in session, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function and cannot be disabled. These include session authentication cookies, security tokens, and the cookies used to maintain your account state across page loads.
Non-essential analytics cookies may be used to understand player behaviour patterns and improve the hb22 user experience. Where consent is required for non-essential cookies under applicable law, hb22 will request your consent before placing them. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect the functionality of your account.
Data Retention
hb22 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and contractual retention requirements. Account data is retained for the duration of your account being active and for a period of at least five years after account closure, to satisfy anti-money-laundering record-keeping requirements. Transaction records are retained for a minimum of five years.
Marketing data and communication preferences are retained until you withdraw consent or opt out of marketing, after which they are updated promptly. Device and usage data collected through cookies or session tracking is typically retained for no more than 13 months. Data collected for fraud detection purposes may be retained for longer periods where necessary to investigate or defend against potential legal claims.
Your Data Rights
Subject to applicable law, you have the following rights in relation to the personal data hb22 holds about you. To exercise any of these rights, contact hb22 at [email protected] with your registered username and a description of your request:
- Right of access — to request a copy of the personal data hb22 holds about you, along with information about how it is being used.
- Right to rectification — to request correction of any inaccurate or incomplete personal data hb22 holds about you.
- Right to erasure — to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
- Right to restrict processing — to request that hb22 limits how it uses your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
- Right to data portability — to receive your personal data in a structured, machine-readable format and to transmit it to another service provider where technically feasible.
- Right to object — to object to processing of your personal data where hb22 relies on legitimate interests as its legal basis, including profiling for direct marketing purposes.
hb22 will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, and you will be notified of the extension within the initial 30-day period. hb22 will not charge a fee for responding to data rights requests unless a request is manifestly unfounded or excessive.
Data Security
hb22 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption for all data transmitted between your device and the hb22 platform, encrypted storage of sensitive account data, access controls limiting which hb22 personnel can access personal data, and regular security reviews of our systems and processes.
While hb22 takes reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for protecting your own account credentials. If you believe your hb22 account has been compromised, contact hb22 support immediately at [email protected]. hb22 will investigate reported security incidents promptly and notify affected players where required.
Children and Minors
The hb22 platform is strictly for adults aged 21 and above. hb22 does not knowingly collect personal data from persons under the age of 21. If hb22 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the account closed. Parents and guardians who believe a minor has registered on hb22 should contact [email protected] immediately. hb22 supports the use of parental control software to prevent underage access to online gambling platforms.
Changes to This Privacy Policy
hb22 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this policy, hb22 will notify registered players by posting a prominent notice on the platform and, where appropriate, by sending a notification to your registered email address or mobile number. The revised policy will specify the date it takes effect.
Your continued use of the hb22 platform following any update to this Privacy Policy constitutes acceptance of the revised policy. If you do not agree with the revised policy, you must stop using the platform. The most current version of this Privacy Policy is always available at hb22.ws/privacy-policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to how hb22 handles your personal data, please contact the hb22 data support team. All privacy-related enquiries are handled confidentially and responses are provided within 30 days Bangladesh Standard Time (BST, UTC+6).
Privacy enquiries email: [email protected]. Please include your registered username and a brief description of your query in all correspondence. hb22 does not accept privacy requests submitted by telephone or postal mail.
Questions About Your Privacy?
Check our FAQ for quick answers, or explore the hb22 Casino and start playing with confidence knowing your data is protected.